Refund Policy

At Posh Mahal, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Return Window

We offer a 3-day return policy. You have 7 days after receiving your item to request a return. Requests made after this period will not be accepted.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition as received — unworn, unused, and with tags attached
Be in its original packaging
Be accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at poshmahal7860@gmail.com with your order details. Do not send items back without first requesting a return — such items will not be accepted.

Damages & Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items are not eligible for return:

Sale items and gift cards
Custom or personalized orders
Items that have been worn, washed, or altered

Exchanges

The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order for the replacement.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank to process the transaction.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at poshmahal7860@gmail.com.